Frequently Asked Questions

Q. What insurance does Divine Savior Healthcare accept?

A. Divine Savior Healthcare accepts all major insurance plans. There are three key questions you should ask your insurance carrier before proceeding with services. Is a referral necessary? Is pre-certification required? Which expenses are eligible? Please contact concierge services at 608 745-6239 for more information.

Q. I have a question on my bill, who can I contact?

A. If you have questions on your bill and would like help figuring out your charges, please call

A representative will be happy to help you.

Q. Can I pay my bill online?

A. Yes. You can pay online via echeck, credit card or debit card. Please click here for secure online bill pay. Please have your invoice and form of payment ready.

Q. What if I am unable to afford medical care?

A. At Divine Savior Healthcare we understand that each individual who comes through our doors has a different set of circumstances. Regardless of personal or financial circumstances, you can rest assured that you and your family will be taken care of. Sometimes an unexpected medical bill can stretch a patient's budget beyond its limits. If you are experiencing difficulties paying for your medical care, we can work with you to find appropriate programs or financial assistance.

To speak to someone regarding financial assistance, please contact one of our financial counselors at (608) 745-5640 or (608) 745-5650.

Q. Does Divine Savior Healthcare file tax returns?

A. Yes, as a part of our annual reporting we file a 990 informational tax return with the IRS. Questions regarding this return can be addressed with the Office of Finance at (608) 742-4131

Q. What are the visiting hours at Divine Savior Healthcare?

A. Requested time to cease visitation is 8:00 p.m. as evening care begins at that time.

Q. I would like to send flowers to a patient at Divine Savior Healthcare. What address do I send them to?

A. Divine Savior Healthcare, 2817 New Pinery Road, Portage, Wisconsin. If you are sending flowers to a resident at Tivoli, please send them to 2805 Hunters Trail, Portage, Wisconsin 53901.

Q. I have a concern about quality of care or safety at Divine Savior Healthcare. Who do I contact?

A. If you have any quality of care or safety concerns at Divine Savior Healthcare, please contact the Director of the department involved by calling (608) 742-4131.

If your concerns cannot be resolved through Divine Savior Healthcare, you may contact:

The Joint Commission (TJC) Office of Quality and Patient Safety by e-mail at patientsafetyreport@jointcommission.org, by fax at (603) 792-5636 or by mail:

The Joint Commission Office of Quality and Patient Safety
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

OR

The Bureau of Health Services Division of Quality Assurance by phone at (608) 266-8481 or toll free at 1-800-642-6552, or by mail:

DQA/Bureau of Health Services
Complaint Coordinator
819 N 6th St., Room 609-B
Milwaukee, WI  53203

For quality or safety concerning our skilled nursing home, contact the Southern Regional Office by phone at (608) 266-7474 or toll free at 1-800-642-6552, by fax at (608) 266-8975, or by mail:

Southern Regional Office
P.O. Box 7940
Madison, WI 53707-7940

CONCIERGE SERVICE

Still have a question? One call to our concierge will help you get fast, practical answers. We're here every step of the way, from finding a doctor to understanding your bill or verifying insurance coverage for a diagnostic test. Here's how to contact the concierge:

 

EMAIL

PHONE

General Hospital Information: 608-742-4131

Billing: (608) 745-5604 (hospital)

            (608) 745-5688 (clinic) 

                    Insurance Questions: (608) 745-6239

VISIT

Suite 1010, next to Hospital Registration

Elderly man smiling as he talks to a doctor

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