CONCIERGE SERVICE

PHONE

General Hospital Information: 608-742-4131

Billing & Insurance Questions: (608) 745-6239

VISIT

Suite 1010, next to Hospital Registration

One call to our concierge will help you get fast, practical answers. We're here every step of the way, from finding a doctor to understanding your bill or verifying insurance coverage for a diagnostic test. Some of the many questions the concierge can answer include: I need to schedule a mammogram; where do I go? Can my elective surgery be scheduled on an outpatient basis? What hotels are near the hospital?

When you have questions, you need answers. Nothing is more important than your health – and Divine Savior Healthcare is here to help.

Concierge services are available Monday - Friday.

 

CONCIERGE SERVICES
  • Answering questions on pricing, billing and reimbursement
  • Coordinating medical record release to assist with continuity of care
  • Assisting patients who need to see a specialist at another healthcare facility by helping gather appropriate records, test results, X-rays and other documentation
  • Assisting with payment arrangements
  • One-on-one education regarding insurance processes
  • Assisting patients with applications for medical assistance and other benefits
  • Assisting patients with prior authorizations, referrals and lists of available providers
  • Providing miscellaneous information, such as lodging, transportation and more
CONTACT OUR CONCIERGE IF YOU HAVE QUESTIONS ABOUT ...
  • How do I choose a doctor who’s right for me?
  • Where can I get a diabetes screening?
  • Who should I call to find out if my insurance will cover a diagnostic test?
  • Where should I send my payment?
  • Can you screen my husband and I for colon cancer?
  • Where can I get the form I need to fill out?
  • How often do I need a mammogram screening?
  • Do you provide me information on pregnancy?
  • Can someone show me where my appointment is?
  • Can this surgery be scheduled on an outpatient basis?
  • Can my child be with me for this appointment?
  • Will I need someone to drive me home after surgery?
  • Who should I call to find out if my insurance will cover this procedure?
  • When do you serve food in the cafeteria?
  • After the surgery, where do I schedule my rehabilitation therapy?
  • If I have a disability can I have additional assistance?

 

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Sam Bieno Memorial Blood Drive & Marrow Registry

On Thursday, April 13th, be a superhero by donating at the Sam Bieno Memorial Blood Drive and Marrow Registry.

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